DELIVERY OPTIONS AND TIMINGS

WHAT DELIVERY OPTIONS DO YOU OFFER?

  • We use Royal Mail Signed For services to send our orders out to provide reassurance around delivery for you and us.

  • The speed of delivery is up to you: we offer first class (1-2 working days) and second class (2-3 working days).

  • The cost of delivery is calculated based on the weight of your entire order (your items only).

  • We add a £0.50 packaging fee to every order (this is incorporated into the delivery charge). The packaging fee covers the cost of the packaging needed to send your order out safely as well the additional postage charges incurred due to the additional weight of the packaging.

  • If you have any queries about the delivery charges, please get in touch with us.

WHEN WILL I RECEIVE MY ORDER?

  • We aim to dispatch (i.e. send out) orders within 7 calendar days of the order being placed. The delivery date will vary depending on the service you choose at checkout. 

  • For made-to-order products, the delivery date will depend on the complexity of the products being created. A proposed dispatch and delivery date will be provided before any work is started to ensure we can meet your needs and timelines.